FAQ

Frequently Asked Questions (FAQs):

Question-1: How long does it take to deliver my order?

Answer-1: Handling Time: 1-4 Business days
Shipping Time: 5-12 Business days
Shipping Fee: All order to USA or abroad is Calculated by our Platform at Checkout. 
Shipping from:  US warehouse  or Israel Warehouse as indicated.

Question-2: How do I track my order?

Answer-2: Once your product has been dispatched, you will receive a tracking number that will allow you to follow it until it is delivered to you. You also can track your order by using your tracking number.

Question-3: What’s your return policy?

Answer-3: Our store respects the 30-day return policy. All returns must be made within thirty (30) days after receiving your item. We cannot accept returns beyond 30 days.

Question-4: How do I make changes to an existing order?

Answer-4: You may cancel your order for a free cost within 12 hours of making your order by responding to the order confirmation email. You may then cancel as long as the goods has not yet been sent. The order cannot be canceled after it has been sent.

If you fulfill the “cancel order” criteria.
Your refund will be processed within 5 business days.

Question-5: Do you deliver across the world?

Answer-5: We currently deliver to US and many locations abroad, provided that there is efficient shipping methods.

Question-6: Can I receive a reimbursement?

Answer-6: If you are unsatisfied with the product you’ve acquired, you may get your money back.

Question-7: Do you offer Returns and Refunds? 

Answer-7: Yes, we do. please email us for instructions.

Question-8: How many days do customers have to return a product?

Answer-8: Within 20 days.

Question-9: What is the restocking fee?

Answer-9: No restocking fee

Question-10: What will be the customer remorse?

(This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item)

Answer-10: Customer responsibility.

Question-11How can customers return your products?

Answer-11: By mail

Question-12: How will customers get the return label?

Answer-12: Your selected product/products

Question-13: How much will customers pay for return shipping?

Answer-13: Actual cost of return shipping.

Question-14: What will be the returns products condition?

Answer-14: New

Question-15: Will customs and taxes be included in the product price? 

Answer-15: Extra charges like Import tax, duties and related Customs fees if applicable, are determined and charged by the Customs office of the destination country and the cost is not covered in payments you made to us. Please contact your local Customs office directly for further details. 

Question-16: Is it possible to change or cancel an order? 

Answer-16: Please contact our team immediately if you need to change or cancel your order but we unfortunately cannot make any changes or cancel your order after it has left our warehouse.

Question-17: What if I receive a damaged product? 

Answer-17: Please email with your order number including a video and photos of the fault. The pictures/videos of the product must show that the product is unused, has all the tags intact.

Question-17: ABOUT OUR BUSINESS

Answer-17: We are one of the oldest Judaica and Israeli stores online founded in 1995 and debuted online in 1998. We have serviced over 45,000 customers worldwide. We were launched as 1Judaica.com in the early years and changed name to Chanukah.biz a few years later. Read more about our business

Question-17: What payment method was received?

Answer-17: We receive all major credit and debit cards, including Visa, MasterCard, American Express, Discover, Shop Pay, Google Pay etc

30 DAY RISK-FREE :

We have an iron-clad risk-free 30-day policy that begins only when you receive the product! 

If you don’t have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.

If you have any queries, please do not hesitate to contact us at the following address:

Customer Support Contact:

  • Phone: +1 ‪(929)-999-4646
  • Store Address: 69 HaKablan St, Jerusalem 93874
  • Business Address: 3 Hilltop Pl, Monsey, NY 10952
  • Office Hours: Sun-Fri: 24 Hrs Online Service